Return Policy
We prioritize the satisfaction of our customers above all. While we do not offer returns for reasons other than product defects, we want to ensure that you have a positive experience with our products. Therefore, we have established the following refund policy:
Product Defects
If you receive a product from The Lemon Life that is defective or damaged, we request that you inform us within 2 days of receiving the product. We understand that issues may occasionally arise, and we are committed to addressing them promptly.
Return Procedure for Defective Products
To initiate a return for a defective product, please follow these steps:
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Contact us via email at emailthelmonlife@gmail.com within 2 days of receiving the product, and provide the following information:
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Your order number
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A clear description of the defect or damage
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Supporting photographs, if applicable
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Our customer support team will review your request and guide you through the return process, which may include returning the defective product to us.
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Upon receiving and inspecting the returned product, we will take appropriate action, which may include replacing the product or refunding the amount you paid when you placed the order.
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Exceptions
Please note that this refund policy is applicable only to products that are defective or damaged upon arrival. We do not accept returns for reasons other than product defects.
Contact Us
If you have any questions or concerns about our refund policy or need assistance with a product issue, please reach out to us at sbaheti1@gmail.com
Shipping Policy
We aim to provide a smooth and efficient shipping experience for our customers. Please take a moment to review our shipping policy to understand our shipping procedures, timelines, and responsibilities.
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Order Processing and Delivery Timeline
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We typically ship your order within 4-5 working days from the date of your order placement.
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The estimated delivery time to your address is approximately 3-4 days for domestic orders
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In exceptional cases or unforeseen circumstances, we will personally contact you to inform you of any potential delays.
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Shipping Costs
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Shipping costs are calculated based on the cumulative weight of your entire order.
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Non-Delivery Due to User Error
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In the event of a non-delivery due to incorrect information provided by you (such as incorrect name, address, or contact number), any additional costs associated with re-delivery will be the responsibility of the user who placed the order.
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Shipment and Delivery Time
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The shipment and delivery time for your order commences from the day we receive confirmed payment for your order.
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Please note that the shipment/delivery time mentioned against each product is approximate.
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We will not be held liable for any delays or non-deliveries caused by factors beyond our control, including but not limited to floods, fires, wars, acts of God, or other unforeseeable circumstances.
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Damaged Packaging
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We take utmost care in packaging your order to ensure it reaches you in perfect condition.
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If you receive a package with visibly damaged packaging, please DO NOT ACCEPT the package from the delivery person. Instead, kindly contact us immediately so that we can assist you in resolving the issue.
We appreciate your understanding and cooperation in adhering to our shipping policy. If you have any questions or concerns regarding your order or our shipping procedures, please do not hesitate to contact us at sbaheti1@gmail.com.
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